FAQ
Common questions before you ride.
Quick answers about scheduling, mobility support, companions, payments, and service-area confirmation.
Book as early as possible for recurring appointments. Same-day rides may be available depending on vehicle and driver capacity.
Yes, companions can usually ride with the passenger. Add that detail during booking so the team can plan seating.
Yes. Wheelchair trips include ramp assistance and securement checks before the vehicle departs.
Coverage depends on payer and plan rules. Contact the team with policy questions before scheduling.
Pickup and drop-off addresses, date, appointment time, mobility needs, contact information, and assistance notes.
Yes. Facilities can request rides for discharges, recurring treatments, and outpatient appointments.
Contact the team as soon as timing changes. Return-trip availability depends on the day’s route schedule.
No. Sara & Saja provides non-emergency medical transportation. Call 911 for emergencies.